Ecommerce Operations Platform

Control orders, call center, shipping and profit from one connected workspace.

ElevFlow connects your order flow, call center queue, courier assignments, ad performance and profit tracking — built for COD-heavy ecommerce teams.

  • Built for COD-heavy ecommerce teams
  • Track confirmed, delivered, returned and cancelled orders
  • Role-based workspaces for owners, media buyers and agents
  • Analytics built on delivered orders, not placed orders

Free trial on the Basic plan

elevflow.com / overview
Live
Revenue

$0.0K

+12%

Delivered

0

+8%

ROAS

0.0x

+0.4

Net profit

$0.0K

+6%

Delivered orders

Last 12 weeks

+0.0%
Delivered· Operations overview

Call center queue

0 in queue
  • Order #48201Confirming
  • Order #48198No answer · 2/3
  • Order #48196Confirmed
  • Order #48190Follow-up

Recent orders

OrderRegionPayStatusAmount
#48201CairoCODDelivered$48
#48198AlexOnlineIn transit$129
#48196SharqiaCODAssigned$72
#48190GizaCODPending$36
#48187SinaiOnlineDelivered$94

Courier comparison

BostaBest
$2.40 · 1.8d
Courier A
$2.10 · 2.4d
Courier B
$2.80 · 1.4d
Shopify
WooCommerce
WhatsApp
Sheets
Bosta
Calls
Meta Ads
Instagram
The problem

Your operations are split across tools that don't talk to each other.

Orders arrive from multiple channels. Call center runs on spreadsheets. Shipping status lives in courier portals. Ad platforms show purchases — not deliveries, not profit.

01

Scattered orders

Orders arrive from WooCommerce, Shopify, WhatsApp, social channels and manual entry.

02

Manual COD confirmation

COD orders need fast calls, no-answer tracking, follow-ups and accurate confirmation status.

03

Blind shipping

Couriers get assigned without comparing cost, speed or return rate.

Ad dashboards show clicks and purchases — not confirmed orders, delivered orders or profit impact.

The solution

One workspace for COD orders, call center, shipping, ads and profit.

ElevFlow connects every part of your operations — designed for teams that run on COD.

ElevFlow

Command Center

Unified order workspace
Multi-channel order sync
Call center workflows
Courier assignment & tracking
Role-based dashboards
Delivered-order analytics
True profit visibility
AI customer follow-up
Core modules

Every operational function your team needs, in one workspace.

Orders Management

Unified order table with rich filters for API and manual orders.

AllNewConfirmedNo answerOut for deliveryCOD only
OrderCityChannelStatus
  • #48201CairoShopifyConfirmed
  • #48198RiyadhInstagramOut for delivery
  • #48196DubaiWooCommerceNo answer
  • #48190GizaTikTokNew
  • #48187JeddahShopifyDelivered

Today

0%

Confirmation rate

0

Confirmed

0

No answer

0

In transit

0

Returned

Analytics

Performance based on delivered orders, not just placed orders.

▲ 0.0%

ROAS

0.0x

Delivered

0

Net profit

$0.0K

AI Automations

Recontact, COD confirmation support and WhatsApp follow-up flows.

Active

Trigger

No answer

ElevFlow AI

Decide

Action

WhatsApp

0 actions / hrFallback: human agent

Call Center

Agent queues, no-answer logic, follow-ups and confirmation outcomes.

12 in queueAvg wait 38s

Shipping

Compare couriers, assign manually or auto-pick cheapest or fastest.

Aramex$3.20
Bosta$3.80

Customers

History, notes, call attempts and lifetime value per customer.

Avg LTV$0

Products

SKUs, COGS, weight and dimensions — used by shipping logic.

SKU-2041COGS $8.40

Team & Roles

Owner, media buyer and agent — each sees only what they need.

OwnerAgentBuyer

Integrations

Stores, ads, messaging and couriers — all connected.

SWIF+8
Role-based workspaces

Each role sees exactly what they need — nothing more.

Owner

Full visibility over revenue, orders, ad spend, profit, returns, courier performance and team activity.

Owner workspace · live
Owner workspaceelevflow.com

Revenue

$0.0K

+18% vs LW

Net profit

$0.0K

Margin 24.9%

Ad spend

$0.0K

ROAS 3.6x

Returns

0.0%

Down 1.2pt

Profit trend · 8 weeksNet
How it works

From order placed to delivery confirmed, in one connected flow.

  1. 1

    Step 1 · Order placed

    Customer places an order — WooCommerce, Shopify, WhatsApp or another source.

  2. 2

    Step 2 · Synced to ElevFlow

    The order appears instantly in ElevFlow's unified workspace.

  3. 3

    Step 3 · Assigned to agent

    Assigned to a call center agent, automatically or manually.

  4. 4

    Step 4 · Confirmed by call center

    Agent confirms, cancels, reschedules or adds a follow-up note.

  5. 5

    Step 5 · Sent to shipping queue

    Confirmed orders move to the shipping queue.

  6. 6

    Step 6 · Courier assigned

    Owner assigns to a courier — manually or auto, cheapest or fastest.

  7. 7

    Step 7 · Status updates

    Shipping updates flow back into ElevFlow as normalized statuses.

  8. 8

    Step 8 · Analytics updated

    Analytics update based on confirmed, delivered, returned and cancelled outcomes.

  9. 9

    Step 9 · AI follow-up

    AI automations trigger follow-ups, reminders and recontact workflows.

Analytics & profit

Decisions based on delivered orders, not just clicks.

See real CPA, ROAS and net profit — by product, campaign, source, governorate and courier. All based on confirmed and delivered orders.

Net profit

$0.0K

+0.0% vs last period

ROAS

Last 8 days

0.0x

Revenue

$0.0K

live

Delivered orders

0

live

Confirmation rate

0%

live

CPA

$0.00

live

Return rate

0.0%

live

Active orders

0

live
Integrations

Connect the platforms your ecommerce business already runs on.

ElevFlow brings orders, ads, customer conversations, shipping updates, and automation triggers into one connected operations workspace.

OrdersConversationsCampaignsTrackingAutomation

ElevFlow

Connected operations workspace

  • Ecommerce

    Orders

    Import orders, products, and customers from supported stores.

    • WooCommerce
    • Shopify
    • Salla
    • Native sites
    • Manual orders

  • Social & Messaging

    Conversations

    Track customer conversations and follow-up sources.

    • WhatsApp
    • Facebook
    • Instagram
    • TikTok

  • Ads

    Campaigns

    Connect campaign performance to confirmed and delivered orders.

    • Meta Ads
    • TikTok AdsComing soon
    • Google AdsComing soon

  • Shipping

    Tracking

    Create, assign, and track shipments depending on courier setup.

    • Bosta
    • Courier A
    • Courier B
    • Courier C

  • Automation

    Automation

    Trigger follow-ups, reminders, and AI-assisted workflows.

    • WhatsApp automation
    • AI chatbot
    • Google Sheets
    • Email

Available depending on setup. Some integrations may be planned or coming soon.

AI automation

Automation that handles the follow-through.

AI workflows for lead recontact, COD confirmation support and customer updates — built to reduce manual work without replacing your team.

From missed calls to shipping updates, ElevFlow triggers the right next action automatically.

Trigger ElevFlow AI Action
ElevFlow AI

Lead Recovery

Automatically recontact warm leads and no-answer customers before opportunities go cold.

Trigger
Warm lead inactive 24h
Action
WhatsApp follow-up + reminder
Escalate
Assign to agent

COD Confirmation

Automated reminders and retry logic for pending COD orders — routes to call center when needed.

Trigger
COD order pending > 12h
Action
Confirmation reminder + retry
Escalate
Escalate to call center

Customer Updates

Send the right message at the right step and route to a live agent when human input is needed.

Trigger
Shipment status update
Action
Notify customer on WhatsApp
Escalate
Hand off to live agent

Operational Intelligence

Surface recommendations from operational patterns and keep a clear log of every automation decision.

Trigger
Pattern detected in operations
Action
Surface recommendation
Escalate
Log decision for audit
Pricing

Plans that grow with your operations.

Basic

Free trial available

$49/ month

Best for: Small ecommerce teams organizing orders and follow-ups.

  • Unified orders workspace
  • Manual orders
  • Basic WooCommerce connection
  • Products and customers
  • Basic call center queue
  • Basic analytics dashboard
  • 2 team members
  • Email support
Most Popular

Plus

$99/ month

Best for: Growing teams with call center and shipping workflows.

  • Everything in Basic
  • Additional store connection (Shopify direction)
  • Advanced order filters
  • Role-based workspaces
  • Call attempts and follow-up reminders
  • Shipping assignment workflow
  • Courier comparison
  • Meta Ads performance view
  • 5 team members

Pro

Advanced Operations

$199/ month

Best for: Scaling teams that need automation, analytics and advanced controls.

  • Everything in Plus
  • Advanced analytics & profit visibility
  • AI automation workflows
  • WhatsApp follow-up automation
  • Activity log and audit trail
  • Advanced team permissions
  • Multi-courier tracking
  • Custom setup support
  • 15 team members

Mock pricing — final pricing may change based on setup, integrations, team size and automation needs.

Why ElevFlow

Built for operations — not just dashboards.

One workspace. Real outcomes. Built for the way ecommerce actually runs in MENA.

One operating system

All ops, fully connected

  • Designed for COD-heavy teams in Egypt and Gulf markets.

  • Connects orders, call center, shipping, ads and profit in one workspace.

  • Analytics built on delivered orders, not placed orders.

  • Helps media buyers optimize on real delivery outcomes.

  • Gives owners true profit visibility after returns and ad spend.

  • Reduces missed follow-ups for call center teams.

  • Separates order status from shipping status for cleaner operations.

  • Supports AI automation and role-based access.

FAQ

Common questions before switching.

One workspace for every part of your operation.

Connect orders, call center, shipping, ads and profit tracking — and run your ecommerce business with full visibility.

Free trial on the Basic plan only.